Resetting your password
In order to reset your password, you will need to click on “My Account”, and a dropdown will appear. Then, click on the My Info button, as highlighted in red below:
Once you hit My Info, you’ll be taken to a place you can edit your account. Click on the Change Password button, as highlighted in red below:
Once you click the Change Password button, a pop-up will appear that provides directions on how to update your password:
If you do not meet the requirements for the password, either in length or character types, you will not be able to click the “update password” button. You may also see an error, as shown below:
Forgot your current password?
No worries! To reset your password you will first need to be logged out.
1. Go to https://pro.lookup.whitepages.com/sign_in and click on I forgot my password.
2. Enter your email to reset the password. A link to reset your password will be sent to your inbox. If you do not see the email in your inbox please check your spam/junk folder.
3. Once you set up password you may start searching again on http://pro.lookup.whitepages.com
Please let us know if you are still experiencing any issues by submitting a request.