If you are receiving a "soft decline" or a "hard decline" after entering your payment information, then there is a problem with your credit card.
Possible reasons for a "soft decline" are:
- Incorrect zip code
- Incorrect CVV
- Insufficient funds
Possible reason for a "hard decline" is:
- Not a valid credit card
If all of the information is correct and you are still getting a decline, you may need to contact your bank or credit card company to make sure they are allowing the transaction to go through.
If you have any questions or having trouble getting your payment through, please don’t hesitate to contact us at 1-877-767-8052 or submit a request below.