Each user requires their own seat. If you need additional seats on your account, please contact your account manager.
To find your current list of active users, send invitations to new users, or view users who have been deleted from your account, start by clicking through to your Account Overview.
From your Account Overview, click through to the Manage Users page. There, you will see the following three tabs:
- Active Users: the new active users tab will allow you to search, sort and delete users that currently have access to Pro.
- Invite Users: the invite users tab will send invitations to new users and view pending invitations that have not been accepted.
- Deleted Users: the deleted users tab will allow you to view and search users who have been deleted from your Pro account.
Re-sending User Invitations
Under the Invite Users tab, you should see a form that will need to be filled out for each user you would like to invite. Once you have filled that out and designated the Role you would like them to be registered as, clicking "Invite User" will automatically send them an invitation email which will contain a link to register.
If your users are not seeing an email inviting them to register, you might need to resend their invitation emails. To do this, you will need to:
- Select the users that you would like to resend an invitation
- Click on the "Resend to selected" option above the listed users or the "Re-send" option on the same line as their name if you're only resending to one user
- If your users are still having trouble registering, please send us an email at firstname.lastname@example.org
Adding lots of users? No problem! You can use the to bulk upload tool in the Invite Users tab by either uploading or dragging a .csv file.
The file format should be saved as a .csv file and should go as demonstrated below: first and last name under first column. Email address under second column. No headers are required.